研究目的：当前互联网行业职业倦怠现象较为普遍,但由于该行业节奏快、加班多等特点，导致相关从业者稳定接受长期心理咨询服务存在困难。针对这一问题，本研究综合考虑焦点解决短期疗法短程、解决方案导向式讨论、注重来访者资源和能力等特点，探索其对互联网产品经理职业倦怠问题的个体咨询效果，以期解决该群体寻求心理咨询服务时遇到的现实困难。同时，本研究也会重点关注该咨询过程中咨询师与来访者对共同因素的感知，尝试通过共同因素角度探索焦点解决短期疗法的起效机制。
研究方法：本研究采用的是个案研究法。对1名35岁以下、重度职业倦怠（中国职业倦怠量表情绪耗竭维度大于25分，去人格化维度大于11分，低个人成就感维度大于16分）的互联网产品经理进行焦点解决短期疗法心理咨询。咨询过程共包含1次电话评估，以线上视频方式进行的1次初始评估、8次心理咨询（每周1次）和1次随访（咨询结束后1个月）。本研究主要运用问卷法和日记法对咨询效果进行评估。从基线调查、后测和追测（咨询结束后1个月）3个施测点，通过量表对咨询效果进行分析，使用的量表有症状自评量表、中国职业倦怠量表、抑郁-焦虑-压力量表、一般自我效能感量表、德克萨斯社交行为问卷、工作满意度量表和生活满意度量表。研究过程中日记的填写时间是来访者接受咨询期间的周一至周五，该问卷主要收集来访者6个方面的表现，分别为：职业倦怠表现、睡眠状态、日常生理反应、离职意愿、压力知觉与消极情感。此外，每次咨询结束后，来访者与咨询师需填写共同因素问卷，分别为The Bern Post‐Session Reports For Patients与The Bern Post‐Session Reports For Therapists，用于评估双方对咨询过程中共同因素的感知。
研究结果：量表数据表明焦点解决短期疗法显著缓解了来访者职业倦怠症状；提升了来访者心理健康状态、自我效能感、自尊水平、工作和生活满意度；缓解了来访者焦虑、抑郁与压力水平。日记法数据详细展示出咨询效果的产生过程，支持了咨询有效的结果。此外，咨询师与来访者对每次咨询过程中共同因素的评估均呈上升趋势，且共同因素总分变化趋势与职业倦怠总分变化趋势大致相反。
研究结论：本研究证实了焦点解决短期疗法缓解互联网产品经理职业倦怠问题的有效性，且对来访者的心理健康状态、自我效能感、自尊水平、工作和生活满意度、消极情绪均有积极效果。此外，焦点解决短期疗法会通过增强共同因素，特别是治疗联盟、资源激活、掌握解决问题的方法/策略，进而提高咨询效果。

Objectives: The phenomenon of job burnout is prevalent in the internet industry currently. However, due to the fast pace and long working hours characteristic of this industry, it is difficult for professionals to receive consistent long-term psychological counseling services. In response to this issue, this study takes into account the characteristics of Solution Focused Brief Therapy that focuses on short-term solutions, solution-oriented discussion, emphasis on clients' own resources and abilities. It explores the individual counseling effectiveness of these characteristics in addressing the problem of burnout among internet product managers, with the aim of overcoming the practical difficulties faced by this group when seeking psychological counseling services. At the same time, this study will also focus on the perception of common factors between counselors and clients during the counseling process, and try to explore the effective mechanism of focus solving short-term therapy from the perspective of common factors.
Methods: This study adopts a case study method, focusing on providing Solution Focused Brief Therapy to an internet product manager who is below 35 years old and experiencing severe job burnout (with emotional exhaustion dimension score greater than 25 points, depersonalization dimension score greater than 11 points, and low personal accomplishment dimension score greater than 16 points) as assessed by the Chinese Maslach Burnout Inventory. The consultation process consisted of one telephone assessment, one initial assessment via online video, eight psychological consultations (once a week) and one follow-up visit (one month after the consultation). In this study, questionnaire and diary methods were used to evaluate the effect of consultation. From the baseline survey, post-test and follow-up test (1 month after the end of the consultation), the effects of the consultation were analyzed by using scales, including the Symptom Check List-90, the Chinese Maslach Burnout Inventory, the Depression-Anxiety-Stress Scale, the General Self-efficacy Scale, the Texas Social Behavior Questionnaire, the Job Satisfaction Scale and the Life Satisfaction Scale. During the study, the diary was filled in from Monday to Friday during the period when the client received the consultation. The questionnaire mainly collected the client's performance in six aspects, namely, job burnout, sleep state, daily physiological reaction, turnover intention, pressure perception and negative emotion. In addition, after each consultation, The Bern Post-Session Reports For Patients and The Bern Post-Session Reports For Therapists, Used to assess both parties' perception of common factors in the consultation process.
Results: The scale data showed that Solution Focused Brief Therapy significantly alleviated the symptoms of job burnout. The mental health status, self-efficacy, self-esteem, work and life satisfaction of the client were improved. Reduced anxiety, depression, and stress levels. The diary data show in detail the production process of the consultation effect and support the effective results of the consultation. In addition, the evaluation of common factors by consultants and clients in each consultation process showed an upward trend, and the change trend of the total score of common factors was roughly opposite to the change trend of the total score of burnout.
Conclusions: This study confirmed the effectiveness of Solution Focused Brief Therapy in relieving job burnout of Internet product managers, and had positive effects on clients' mental health status, self-efficacy, self-esteem, work and life satisfaction, and negative emotions. In addition, Solution Focused Brief Therapy can enhance the effectiveness of counseling by enhancing common factors, especially treatment alliances, resource activation, and mastery of problem-solving methods/strategies.