听证制度引入我国已有20多年，最开始适用于行政执法领域，随后扩展到立法领域。由于听证制度在改变信访事项处理不透明方面有着重要作用，同时其在处理无理上访，解决信访积案方面有着天然的优势，因而被引入信访领域，以解决信访领域的“老大难”问题。但是，在实践过程中，信访听证制度出现了一系列的问题，影响了其作用的发挥，使得信访听证制度的价值没有得到真正意义上的体现。 本论文对我国信访听证制度进行了较为详细的分析和探索，文章以信访听证制度在我国发展进程中出现的问题为切入点，探讨了完善我国信访听证制度的建议和措施。首先，文章就论文的选题背景和意义、国内研究现状以及论文的研究方法等问题进行了阐述。其次，文章就信访听证制度的缘起、理论借鉴、内在价值进行了分析，分析了信访听证对行政听证制度的理论借鉴，同时也对信访听证的特殊性和必要性进行了分析。再次，文章围绕目前我国信访听证的现状和主要问题进行展开，在分析国务院《信访条例》、各省市信访听证规定以及各地信访听证实践的基础上，提出了我国信访听证的主要问题所在，为后面的研究开展奠定了基础。最后，文章针对我国信访听证存在的问题，有的放矢地提出了相关的完善建议和措施，即准确定位信访听证制度、完善信访听证启动机制、明确信访听证参与主体以及落实信访听证决议，为我国信访听证制度的发展和完善提供参考，以期能对我国当前的信访工作进行完善，更好地化解矛盾纠纷。

The hearing system has been introduced into China for more than 20 years. Its original application is the field of administrative and law enforcement, and was extended into the field of legislation. The hearing system is significant in improving the opacity of petition procedures, and it has natural advantages in dealing with irrational complaints as well as long-pending cases of petitions. Hence, it was introduced into the petitioning system to solve some stubborn problems. However, a series of problems have occurred in the practice of the petition hearing procedure, which resulted in inefficacy and malfunction of system. Focusing on the problems arisen in the application of the complaint hearing procedure in China, this paper contains detailed analyses and summaries of the current status, and the discussion on possible ways to solve these problems. First, the background of the topic, the significance of this study, domestic research situation, and the studying techniques are given. Further, the paper gives analyses on the origin of the administrative hearing system, theoretical references, and its deep-level values; the enlightenment from the complaint hearing procedure to the administrative hearing system, together with the particularity and necessity of the complaint hearing is also given. On the other hand, concentrating on the status and main problems of the complaint hearing in China, this paper indicates the core of current problems based on the analyses on “Regulation of petition” of the State Council and regulations of petition of different districts as well as some realistic examples, which has lain basis for further researching. Finally, aiming at the mentioned problems, several relevant improving suggestions and precautions are given, including the accurate location on the complaint hearing system, promoting the starting mechanism of complaint hearing, defining explicit entities to participate in hearing process, and putting decisions of complaint hearing into practice. These suggestions provide potential reference to improve current complain hearing system in China; better resolutions to conflicts and disputes may be obtained from the studies in this paper.