党的十八大报告强调应深化行政审批制度改革，继续简政放权，这就要求我国政府加强自身建设，提高政府工作透明度，解决部门间职责交叉、相互推诿的现象，继续完善各级政府行政服务中心的建设，推行“一站式服务”，从而提高政府行政效能，构建服务型政府，使人民真正从中受益。本文内容和逻辑结构上共分为七章：导论从介绍研究背景入手，提出了在服务型政府构建的背景下研究行政服务中心的现实意义、分析了国内外的研究现状及本文研究的思路和方法，最后给出了本文研究框架及可能的创新点。第一章是对行政服务中心的理论进行研究。按照公共行政理论的发展脉络对行政服务中心的理论进行更加系统、全面的研究，深入挖掘新公共管理、新公共服务以及整体治理理论中支持行政服务中心建设的理论内容，丰富行政服务中心建设的理论基础。第二章是对国外建设行政服务中心的实践进行概括性分析。对国外行政服务中心的实践进行的研究不仅对电子政务等技术层面的分析，而且还对行政服务中心建设启动并得以发展的制度和体制上的背景进行分析，以期通过对国外行政服务中心实践的研究总结出更加全面性的经验，为本文提出促进中国行政服务中心的制度建议打下良好的基础。第三章是对中国行政服务中心建设的历史发展进行梳理。按照中国行政服务中心发展的成熟程度可以分成两大阶段：初步发展阶段和有序发展阶段。第四章是对中国行政服务中心建设的内部系统进行分析。通过深入江苏、海南等地的行政服务中心的内部对其建设及运行的具体情况进行考察发现，虽然各地行政服务中心的名称和级别各不相同，但是其内部的制度构造、组织形式、主要功能和运行的机制等方面具有一定的相似之处。第五章是对中国行政服务中心建设的外部系统进行分析。本章从外部系统出发对行政服务中心建设的情况进行评价，特别是要鼓励企业、公民、非政府组织等行政服务中心的“顾客”参与到对行政服务中心的评估中来。在绩效评估的基础上，需要针对行政服务中心建设进行奖优罚劣，尤其是要加强对行政服务中心建设中出现的一些问题进行问责，从而规范我国的行政服务中心建设。第六章是对中国行政服务中心建设面临困境的分析。目前我国行政服务中心的建设已经陷入了政治、管理、法律和文化的困境中，例如法律上的困境是指行政服务中心作为一个组织机构缺乏法律主要是指行政法上的认可，文化上的困境主要是行政服务中心作为政府派出机关，深受“官本位”等传统思想的影响，以民为本的服务理念的形成将是一个长期的过程。第七章是对中国行政服务中心建设的路径进行分析。当前面对我国个地方在行政服务中心的建设过程中所面临的困境，必须继续深化改革，探索解决问题的新思路，不断创新行政服务中心的运行机制。在行政服务中心的未来发展进程中，我们必须保持清醒的头脑，减少盲目建设，并且有针对性地解决过程中发现的问题，从制度、体制和机制三个层面探索促进行政服务中心建设的路径。总结全文，本文主要在以下几方面体现了一定的创新：1、理论上的创新结合新公共服务理论中的价值理念、新公共管理理论中的工具理性以及整体性治理理论中的相关概念，创造性地对中外各国的行政服务中心进行研究。2、研究内容上的创新本文不仅在大量英文一手资料和国外实地考察的基础上对国外“一站式”服务机构等进行了更加深入与详尽的研究，从而有利于我国各级政府在行政服务中心建设过程中更好地学习和借鉴西方发达国家先进的做法，而且对国内研究案例的选取不局限于一个地方，而是选取三到四个有典型代表意义的省、市地区行政服务中心的建设为研究的主要内容，以期得出更全面的、可以向全国推广的经验；除了经验，研究各级政府行政服务中心建设中的失败和教训也将是本文的重点研究内容，因为对这些失败和教训的总结可以使其他地方政府在进行服务中心的建设中防患于未然，少走弯路。3、研究方法上的创新本文在研究方法上，除了采取比较分析和历史分析等传统社会科学研究方法之外，还将在对公众进行问卷调查的基础上，通过单变量的描述统计分析、一般多元回归模型以及Logistic回归分析方法等数据分析模型与方法对问卷所回收的数据进行深入的整理和分析，从而得出数据间的相关性。

The report of The Eighteenth National Congress of the Communist Party of China pointed out that we should deepen reform of the administrative system, exercise government administration in an innovative way, and build a well-structured, clean and efficient service-oriented government that has scientifically defined functions and satisfies the people. The report stresses that we should deepen the reform of the system concerning matters subject to government examination and approval, continue to streamline administration and delegate more power to lower levels, and make the government better perform its functions of creating a favorable environment for development, providing quality public services, and maintaining social fairness and justice. It requires that our government strengthen self-construction, improve the transparency of government work, solve the phenomenon of overlapping responsibilities and buck-passing between inter departments, continue to improve the construction of administrative service center, carry out "one-stop service", so as to improve the effectiveness of government administration, build a service-oriented government, so that the people truly benefit from it. In this paper, the content and logical structure are divided into seven chapters: the introduction starts with research background, present the practical significance of researching administrative service center under the background of building, analyzes the research status and the research thoughts and methods, finally, it presents the framework of this study and possible innovations. The first chapter is the theory of studying administrative services center. According to the development of public administration theory, we make a more systematic and comprehensive study about administrative service center and present the theory of the new public administration, new public service and overall governance that can support the theory of constructing administrative service center, enrich the theoretical basis of constructing the administrative service center. The second chapter is to analyze foreign practice of administrative service center. To attain more comprehensive experience and provide constructive advice for the system construction of China administrative service center, we should not only analyze the technical level, but also lay emphasis on the background of the system and institution.The third chapter is to comb the development of administrative service center in China. According to the maturity of the development of Chinese administrative service center, the history could be divided into two stages: the preliminary development stages and orderly development stages. The fourth chapter pays attention to the internal system of administrative service center development in China. We can find these centers have similarity in the internal system structure, organization form, and main function from the deep research on the center in Jiangsu, Hainan and other places, though their name and levels are not identical. The fifth chapter is about external system of Chinese administrative service center construction.This chapter evaluates the condition of the construction for the service center from external angle, especially encouraging enterprises and citizens, non governmental organizations to participate in the review of administrative service center. On the basis of performance evaluation, there is need to offer reward for the brilliant center, and of course, we should blame the problems in the construction process to standardize the administrative service center construction of our country. The sixth chapter is the analysis of difficulties in the construction process of Chinese administrative service center. At present, our construction of administrative service center is in the dilemma of politics, management, law and culture, such as the legal dilemma refers to the absence of recognition in the law, and the cultural dilemma is that the ranking concept will delay the step of the construction of the service center. The seventh chapter is to analyze the path of administrative service center construction. Currently, faced with the dilemma for the center construction, our country must deepen the reform, explore new way to solve problems and innovate the mechanism of the administrative service center constantly. In the future development of the service center, we must keep a clear head, reduce the blind construction, and find a specific way to enhance the administrative service center development from system, institution and mechanism three fields.Concludes the full text, this paper mainly embodies the certain innovation in the following aspects:1. Theoretical innovation This article combines with the value concept of the New Public Service Theory, the tool rationality of the New Public Management Theory, and some related concepts of the Holistic Governance Theory, and creatively studies the administrative service center of China and abroad.2. Innovation of research contentFirstly, this article not only researches the foreign “one-stop” services organizations further based on a large number of English firsthand material and foreign investigation, thus is advantageous to all levels of government in our country to study and reference the advanced practice of western developed countries better in the process of administrative service center’s construction. Secondly, our research mainly choose several typical representative significance provinces and cities to study the construction of administrative service center, in order to draw a more comprehensive experience which can be popularized to the whole nation. Thirdly, besides experience, the study of the failures and lessons in the construction of administrative service center of all levels of governments will also be the focus of this article’s research content, because the summary of these failures and lessons can make the construction of service center little detours.3. Innovation of research methodsAs for research methods, this article not only taking the traditional social science research methods such as comparative analysis and historical analysis, but also use some data analysis models and methods such as descriptive statistics analysis of the single variable, the general multivariate regression model and Logistic regression analysis methods on the basis of a questionnaire survey to deeply analysis the data, so as to recover the correlation between calculated data.