基层治理是国家治理的根基，如何实现街道（乡镇）与城乡社区治理能力的有效提升一直是公共管理领域的重大课题。尤其是进入21世纪以来，中国的城市化发展速度持续增长，庞大的人口基数给城市基层治理提出了严峻的考验，利用现代信息化技术手段的治理模式逐渐成为解决该问题的有力突破口。北京市西城区历经近六年的实践探索，将网格化管理模式与数字化治理工具相结合，利用信息化手段打通了各部门之间的信息孤岛、克服了各部门之间协同困难等问题，构建了以街道办事处全响应网格化大数据治理中心为核心的基层治理模式，为我国网格化管理模式的发展提供了非常有价值的参考。

但是，在本次研究的实地调研环节中也发现了西城区内不少社区在网格化管理模式的执行过程中面临诸多困境，直接影响了网格化管理的治理效果。结合实地调研获取的资料和数据，本次研究运用扎根理论对受访者的逐字访谈稿进行编码和整合，通过开放式编码和主轴式编码的方法提炼总结出36个初始范畴，并最终归纳总结为13个主范畴，基于此构建了西城区网格化管理治理效能的影响因素模型，并确定了本次研究的四个分析维度，分别为治理理念、网格化管理的体制与机制、社区工作者队伍建设以及社区治理体系建设。经过对北京市西城区网格化管理施行和发展过程的还原和梳理，总结了该地区为网格化管理的探索做出的贡献以及当前面临的困境。深入挖掘困境背后产生的原因，可以概括为基层治理理念尚未革新、街道与社区权责划分不明、社区工作者队伍建设存在缺陷以及社区治理体系缺乏群众基础。

为解决这一问题，本次研究借鉴了北京市东城区、浙江省舟山市以及上海市长宁区网格化管理试点的优秀经验以及研究成果。同时，结合本次研究的四个分析维度提出了四个方面的对策建议，分别是基层治理理念的革新、网格化管理模式体制与机制的革新、社区工作者队伍建设的革新以及社区治理体系建设的革新。以上对策建议均从西城区的实际情况出发，按照自上而下的逻辑顺序，从区政府层面到街道办事处层面再到社区层面实现全面的革新和优化。本次研究旨在通过对西城区网格化管理的案例研究，为其他城市和地区提供有益的借鉴和参考，达到科学解决社会问题、持续维护社会稳定、提升我国基层治理现代化水平的目的。

Grassroots governance is the foundation of national governance. How to effectively improve the governance capacity of streets or towns and urban and rural communities has always been a major issue in the field of public management. Especially since the beginning of the 21st century, China 's urbanization development speed has continued to grow, and the huge population base has put a severe test on urban grassroots governance. The governance model using modern information technology has gradually become a powerful breakthrough to solve this problem. After nearly six years of practice and exploration, Xicheng District of Beijing has combined the grid management model with digital governance tools, opened up information islands among various departments by means of informatization, and overcome difficulties in coordination among various departments. It has constructed a grassroots governance model with the full response grid big data governance center of sub-district offices as the core, which provides a very valuable reference for the development of China 's grid management model.

However, in the field investigation of this study, it is also found that many communities in Xicheng District face many difficulties in the implementation of grid management mode, which directly affects the governance effect of grid management. Based on the data and data obtained from field research, this study uses the grounded theory to encode and integrate the interviewee 's verbatim interview drafts. Through the open coding and spindle coding methods, 36 initial categories are extracted and summarized, and finally summarized into 13 main categories. Based on this, the influencing factor model of the governance efficiency of grid management in Xicheng District is constructed, and the four analysis dimensions of this study are determined. They are governance concept, grid management system and mechanism, community worker team construction and community governance system construction. Through the restoration and combing of the implementation and development process of grid management in Xicheng District of Beijing, this paper summarizes the contribution of the region to the exploration of grid management and the current difficulties. The reasons behind the dilemma can be summarized as the concept of grassroots governance has not yet been innovated, the division of rights and responsibilities between streets and communities is unclear, the construction of community workers is flawed, and the community governance system lacks a mass base.

In order to solve this problem, this study draws on the excellent experience and research results of the grid management pilot in Dongcheng District of Beijing, Zhoushan City of Zhejiang Province and Changning District of Shanghai. At the same time, combined with the four analysis dimensions of this study, four directions of countermeasures and suggestions are put forward, which are the innovation of grassroots governance concept, the innovation of grid management mode system and mechanism, the innovation of community worker team construction and the innovation of community governance system construction. The above countermeasures and suggestions are based on the actual situation of Xicheng District, according to the top-down logical order, from the district government level to the street office level to the community level to achieve a comprehensive innovation and optimization. The purpose of this study is to provide useful reference for other cities and regions through the case study of grid management in Xicheng District, so as to solve social problems scientifically, maintain social stability continuously, and improve the modernization level of grassroots governance in China.