中文题名: | T房产经纪有限公司销售人员培训体系优化研究 |
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保密级别: | 公开 |
论文语种: | chi |
学科代码: | 125100 |
学科专业: | |
学生类型: | 硕士 |
学位: | 工商管理硕士 |
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学位年度: | 2023 |
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研究方向: | 企业培训体系优化 |
第一导师姓名: | |
第一导师单位: | |
提交日期: | 2023-06-10 |
答辩日期: | 2023-05-27 |
外文题名: | STUDY ON THE OPTIMIZATION OF THE TRAINING SYSTEM FOR SALES STAFF OF REAL ESTATE BRIKERS LTD. |
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外文关键词: | |
中文摘要: |
随着信息时代的快速发展,全球经济也蓬勃发展,市场竞争不断加剧,企业不断意识到人才是其核心资源和竞争力。为此,如何吸引、留住和挖掘优秀人才已成为企业关注的重要议题。对于房产经纪行业而言,入行门槛较低,进入后企业需要通过加强销售人员的培训来提升其服务意识。具体措施包括明确工作要求、任务和企业发展目标,为了使企业获得更多的利润,必须提高销售人员在业务和素质方面的水平,达成工作目标,这是和销售相关技能和知识密切相关的。 T房产经纪有限公司最初是一家私人投资公司,经过20多年该公司已经发展成为拥有1万名员工的大型企业。考虑到市场竞争的激烈以及供求关系的紧张,公司认识到销售人员的实力与能力提升是企业发展战略成功的关键因素。为此,只有将销售培训中的各个组成部分巧妙地整合,才能最大程度地提高培训效果。T房产经纪有限公司需要管理层尽快解决的问题有:如何提高销售人员的整体销售能力和素养以及如何提升团队的稳定性。基于以上背景,本文首先对问题的来源和研究意义进行阐述,明确本文的拟解决的关键问题;其次介绍了企业培训管理理论和培训需求分析理论,为后续的研究奠定了理论基础,并综合分析了国内外关于培训体系和销售人员培训的研究文献和理论知识;再次,对T房产经纪有限公司的概况和培训现状进行说明;然后,以问卷和访谈结果为基础,分析了T房产经纪有限公司的销售人员培训体系并找出该体系中存在的不足之处;最后,提出了优化销售人员成长的培训体系的路径。 本文通过以上研究,对T房产经纪有限公司员工培训体系提出的改进措施为:强化组织的重视程度、优化培训内容和方法、构建激励与反馈机制。这些改进措施有助于提升T房产经纪有限公司的综合实力和核心竞争力,从而使该公司销售人员得到更好的成长和发展。T房产经纪有限公司优化员工培训方法,提高销售人员整体素质,可以使其在市场竞争中获得优势,从而推动公司的发展。此外,T房产经纪有限公司员工培训体系的优化为同类型企业构建员工培训体系提供了参考,具有一定的借鉴意义。 |
外文摘要: |
With the rapid development of the information age, the global economy is also booming, and the market competition is intensifying. Enterprises are constantly aware that talent is their core resources and competitiveness. Therefore, how to attract, retain and excavate outstanding talents has become an important issue for enterprises. For the real estate brokerage industry, the entry threshold is relatively low. After entering the real estate brokerage industry, enterprises need to strengthen the training of sales personnel to enhance their service awareness. Specific measures include clear job requirements, tasks and enterprise development goals. In order to make the enterprise obtain more profits, it is necessary to improve the level of sales personnel in business and quality, and achieve work goals, which is closely related to sales skills and knowledge. T Real Estate Agency Limited was originally a private investment company, over 20 years the company has grown into a large enterprise with 10,000 employees. Considering the fierce market competition and the tension between supply and demand, the company recognizes that the strength and ability of the sales staff is the key factor for the success of the enterprise development strategy. Therefore, only the various components of sales training skillfully integrated, in order to maximize the training effect. The management of T Real Estate Brokerage Co., Ltd. needs to solve the following problems as soon as possible: how to improve the overall sales ability and quality of the sales staff and how to improve the stability of the team. Based on the above background, this thesis first elaborates on the source of the problem and the research significance, clarifying the key issues to be addressed in this article; Secondly, it introduced the theory of enterprise training management and training needs analysis, laying a theoretical foundation for subsequent research. It also comprehensively analyzed the research literature and theoretical knowledge on training systems and sales personnel training both domestically and internationally; Once again, explain the overview and training status of T Real Estate Brokerage Co., Ltd; Then, based on the questionnaire and interview results, the sales personnel training system of T Real Estate Brokerage Co., Ltd. was analyzed and the shortcomings of the system were identified; Finally, a path was proposed to optimize the training system for sales personnel growth. Through the above study, the improvement measures proposed in this paper for the staff training system of T Real Estate Brokerage Co., Ltd. are: strengthening the importance of the organization, optimizing the training content and methods, and building an incentive and feedback mechanism. These improvement measures can help to enhance the comprehensive strength and core competitiveness of T Real Estate Brokerage Co., Ltd. so that the company's sales staff can get better growth and development. optimizing the staff training methods and improving the overall quality of the sales staff of T Real Estate Brokerage Co., Ltd. can give it an advantage in the market competition and thus promote the development of the company. In addition, the optimization of the staff training system of T Real Estate Brokerage Co., Ltd. provides a reference for the construction of staff training system for the same type of enterprises, which has certain reference significance. |
参考文献总数: | 49 |
馆藏号: | 硕125100/23347 |
开放日期: | 2024-06-10 |