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中文题名:

 基于胜任力模型的Y公司营销人员招聘问题研究    

姓名:

 云丹丹    

保密级别:

 公开    

论文语种:

 中文    

学科代码:

 125100    

学科专业:

 工商管理    

学生类型:

 硕士    

学位:

 工商管理硕士    

学位类型:

 专业学位    

学位年度:

 2021    

校区:

 北京校区培养    

学院:

 经济与工商管理学院    

第一导师姓名:

 何浩然    

第一导师单位:

 北京师范大学经济与工商管理学院    

提交日期:

 2021-06-11    

答辩日期:

 2021-06-11    

外文题名:

 RESEARCH ON THE RECRUITMENT OF MARKETING PERSONNEL OF Y WEALTH MANAGEMENT COMPANY    

中文关键词:

 招聘 ; 胜任力特征 ; 胜任力模型 ; 营销人员    

中文摘要:

随着全球一体化进程带动,中国经济快速增长,中国已成为世界第二大经济 体,经济的增长进一步推动居民收入水平的增长,这些不断增长的收入使得居民财 富有了一定积累,财富的增长促使居民对投资理财比以往更为热切,进而使财富管 理行业迎来了黄金时期。财富管理公司普遍属于营销导向公司,只有通过扩大客户 数量,扩大管理客户资产量才能为公司带来更多利润,因此营销人员往往是财富管 理公司核心人员,营销人员的招聘效果直接影响公司整体发展。Y 公司作为财富管理 公司头部企业,对 Y 公司进行研究的同时对同行业其它公司也有重要借鉴意义。

笔者通过相关文献阅读,首先对相关概念及理论进行界定和阐述,对国内外财 富管理行业营销人员招聘问题的相关研究进行梳理与总结,并介绍文章研究内容及 在研究过程中应用的具体方法。其次介绍公司背景,人员情况以及招聘现状,通过 现有招聘数据并运用吉尔伯特的行为工程模型这一原因分析工具对 Y 公司营销人员招 聘问题相关的招聘标准、招聘规划、招聘流程、招聘渠道、营销人员绩效激励以及 招聘人员六大方面进行逐一的原因分析,通过分析发现 Y 财富管理公司影响营销人 员招聘效果的最为主要的问题为招聘标准问题,并对产生这一问题的原因进行分析。

基于以上分析本文最后聚焦解决 Y 公司营销人员招聘标准问题,针对招聘标准 问题,提出通过构建胜任力模型来进行解决。具体通过文献分析法、访谈、问卷调 查等方法提取胜任力影响指标,通过统计分析软计工具进行信度、效度检验及差异 性分析,确定 Y 公司营销人员胜任力模型。最终将模型应用于具体招聘工作各环节 中,根据营销人员的胜任力模型形成测评标准及测评工具,同时在保障措施部分, 提出战略保障、制度保障、人员保障、文化保障等措施,确保以上方案可以有效落 地。文章最后对全文进行了总结与展望。

本文最终得出以下结论:
第一:胜任力模型确定。 通过对营销人员的胜任力维度进行构建,并且进行信度效度验证及差异化分析,最终胜任力模型由 5 类胜任力特征,12 个结构维度构成,通过构建胜任力模型发现营 销人员胜任力模型不仅包含知识和技能,还包含动机、意愿等,使其对招聘工作的指 导更加全面,也更贴近目前公司的实际情况。

第二:模型应用。营销人员胜任力模型的构建,可以为营销人员的招聘提供明确标准并基于此对招 聘方法、渠道选择、录用决策评估提供标准和依据。在此胜任力模型的基础上,形成 具体的面试评价表、面试问题题纲,直接在招聘工作中将此模型有效落地。

外文摘要:

Driven by the process of globalization, China’s economy and China’s total wealth have achieved remarkable growth. China has become the world’s second largest economy. Economic development has further promoted the growth of per capita income and wealth of residents. These growing wealth are bound to It has given rise to residents' demand for investment and financial management, which in turn has led to the rapid development of the wealth management industry. Wealth management companies are generally marketing-oriented companies. Only by expanding the number of customers and expanding the amount of customer assets managed can they bring more profits to the company. Therefore, marketing personnel are often the core personnel of wealth management companies, and the recruitment effect of marketing personnel directly affects the overall development of the company. As the leading enterprise of wealth management company, Y company has important reference significance for other companies in the same industry while conducting research on Y company.

After reading related literature, the author first defines and elaborates related concepts and theories, combs and summarizes related research literature on the recruitment of marketers in the wealth management industry at home and abroad, and introduces the research content of the article and the specific methods applied in the research process . Next, introduce the company's background, personnel situation and recruitment status. Using existing recruitment data and using Gilbert's behavioral engineering model as a cause analysis tool to analyze the recruitment standards, recruitment planning, recruitment process, and recruitment channels related to the recruitment of company Y's marketing staff. , Marketing staff performance incentives and recruiters are analyzed one by one in six aspects. Through the analysis, it is found that the most important problem of Y Wealth Management Company that affects the recruitment effect of marketers is the recruitment standard problem, and the reasons for this problem are analyzed.

Based on the above analysis, this article finally focuses on solving the problem of company Y's marketing staff recruitment standards. Aiming at the problem of recruitment standards, this article proposes to solve it by constructing a competency model.Specifically, the competency influence indicators are extracted through literature analysis, interviews, questionnaire surveys and other methods, and the reliability, validity test and difference analysis are performed through statistical analysis software tools to determine the Y company's marketing staff competency model. Finally, the model is applied to the specific recruitment process, and the evaluation standards and evaluation tools are formed according to the competency model of the marketers. At the same time, in the guarantee measures section, measures such as strategic guarantee, system guarantee, personnel guarantee, and cultural guarantee are proposed to ensure that the above schemes can be guaranteed. Effective landing. At the end of this article, summarizes the full text and looks forward to the future.

This article finally draws the following conclusions:
First: the competency model is determined.
By constructing the competency dimensions of marketers, and conducting reliability

and validity verification and differential analysis, the final competency model consists of 5 competency characteristics and 12 structural dimensions. By constructing a competency model, we find that marketers are competent The competency model not only includes knowledge and skills, that is, the part above the iceberg, but also includes motivation, willingness, etc., that is, the part below the iceberg, which makes it more comprehensive in the guidance of recruitment and closer to the actual situation of the company.

Second: model application.

The construction of the competency model of marketers can provide clear standards for the recruitment of marketers and provide standards and basis for the evaluation of recruitment methods, channel selection, and hiring decisions based on this. On the basis of this competency model, a specific interview evaluation form and interview question outline are formed, and this model can be effectively implemented directly in the recruitment work.

参考文献总数:

 55    

馆藏号:

 硕125100/21107    

开放日期:

 2022-06-11    

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