近几年，我国的教育培训行业正在快速的壮大和发展着。越来越多的资本也聚焦到教育培训这块充满吸引力的蛋糕上面。同时，种类繁多的公司也正悄然的出现在人们的视野中，这使得培训教育机构的竞争也越发的激烈。那么，如何在这个市场中能够取得相应的份额并且不断开疆僻壤发展壮大就成为了每一个参与其中的竞争者需要去不断思考的重要问题。其中，吸引并留住高素质的优秀人才无疑可以为任何公司的发展奠定坚实的基础。那么，对于教育培训公司来讲，人的因素就更为重要了，这是因为大多教育培训类产品都离不开专业人员的参与。本文中的研究对象X公司是一家语言培训机构，在过去的一年中X公司员工离职率升高的问题已经引起了公司管理部门的注意，因为该问题极大的影响了客户服务的质量、客户满意度以及公司运营的稳定性。作者通过调研来收集大量数据和信息来诊断出员工离职的主要原因及影响员工离职的组织因素，并针对不同因素给出相应的解决策略和方法。同时，希望可以帮助X公司将离职率稳定在合理的范围内，并希望可以为同行业公司提供很好的参考和借鉴作用。

In the recent 10 years, training and education industry is getting a rapid development in China. More and more competitors join in and want to share a piece of cake in this prosperous marketing. This makes every company start to think how they can survive and expand their business in this market. Then what customers care the most is the very important factor to drive a training company’s revenue increasing. Especially for training and education industry, how to keep high-quality professional staff and increase the retention is becoming more and more important, since they are the very important role to deliver the products and service to match customers’ needs and guarantee the smooth and healthy business development. In this paper, X-company is the targeted training company, whose main business is language training with a high reputation in this industry. In the recent 1 year, staff turnover in X-company get increased, which affect customer experience and business development. In this condition, I did deeper study and analysis on the reasons behind and find out the strategy and method on maintaining X-company’s excellent staff and keep the staff turnover within the reasonable line. By doing this, I also wish it could be helpful for other training companies who’re facing the same challenge.