现今，我国的老龄化形势严峻，中国社会正承受着巨大的养老压力。北京市是我国经济发展最为快速的城市之一，同时也是全国老龄化程度最深的地区之一。为解决养老服务最后一公里的问题，2016年北京市老龄委出台了《关于开展社区养老服务驿站建设的意见》，随后朝阳区作为城六区中的试点之一开始建设社区养老服务驿站。

本文在以福利多元化理论和公共政策执行理论作为分析研究养老驿站的理论基础，并对相关理论进行了阐述。通过对养老驿站政策演变历程的梳理及借助调查问卷采集数据，综合运用回归分析法和访谈法来对朝阳区Z街道的养老驿站服务现状和困境进行分析，目前养老驿站存在着政策目标与实际利用率不匹配、服务供给量与老人需求量不匹配、服务费用与老人消费水平不匹配、整体服务水平与老人满意度不匹配的现实困境，结合定性分析，从政策执行视角下的不同主体来归纳出困境成因，即政府职能缺位，难满足公共需求；政策制定不合理，存在执行偏差；经营方管理不科学，运营功利化；社会资源参与度不高，整合融入困难；公民社会发展不足，养老观念滞后。

针对以上困境及原因，进而试图对养老驿站的发展路径提出探索性的建议，即厘清政府职责边界，提升靶向精准度；经营方以需求为导向，聚焦品质服务；增加人才供给，打造专业化队伍；充分整合社会资源，形成多元福利融合；加强宣传推广，建立消费粘性。通过多元主体的共同发力，使养老驿站整体实力能够得到全面的提升，让老人的居家养老需求得到有效的响应与切实的满足。

At present, the aging situation in China is serious, and Chinese society is bearing great elderly care pressure. Beijing is one of the cities with the fastest economic development and one of the regions with the deepest degree of aging in China. In order to solve the problem of the last kilometer of elderly care service, in 2016, Beijing municipal committee of aging issued Advice on the Construction of Elderly Care Service Stations in the Community. Then Chaoyang district, as one of the six pilot districts in the city, began to build elderly care service stations in the community.

The paper takes the theory of welfare diversification and public policy implementation theory as the theoretical basis to analyze and study the elderly care station and to conduct elaboration on relevant theories. Through sorting out the policy evolution process of the elderly care station and collecting data with the help of questionnaires, it adopts a combination of regression analysis and interview methods to analyze the current status and dilemma of the service of elderly care service stations in Z sub-district, Chaoyang district. At present, there are many problems in the service stations, such as the mismatch between policy objectives and actual utilization, between the amount of service supply and demand of the elderly, between service cost and consumption level of the elderly, and between overall service level and satisfaction degree of the elderly. It combines qualitative analysis from the perspective of policy implementation under the different subjects to conclude the cause of the trouble, namely the absence of government function, which is difficult to meet the public demand, unreasonable policy, which exists deviation, unscientific management of operators, which is of utilitarianism, relatively low participation of social resources, which is difficult for integration, lack of civil society development, which is lagging in endowment ideas.

In view of the above dilemmas and causes, this paper attempts to put forward exploratory suggestions on the development path of the elderly care service stations, that is, to clarify the boundaries of government responsibilities, improve targeted accuracy, take demand as the orientation, focus on quality services, increase the supply of talents, build a professional team, fully integrate social resources, form a diversified welfare integration, strengthen publicity and promotion, and build consumption stickiness. Through the joint efforts of multiple subjects, this paper comprehensively improve the overall strength of the elderly care service stations, so that the home nursing of elderly demands can be effectively responded to and effectively met.