群体性事件发生和处置的过程也是相关舆情的治理过程,舆情传播使得普通 事件演变为群体性事件,并推动群体性事件走向高潮,最后又由于舆情的有效管 控趋向平静。合理引导和治理舆情问题是预防群体性事件发生、妥善处理群体性 冲突,维护社会稳定的关键环节。随着新互联网时代的到来,以移动互联网、大 数据、云计算、物联网以及定位技术为主要支撑的舆情逐渐呈现出诸多新特点, “政府包办”模式已经不再能满足舆情治理的实际需要。 本文在梳理国内外关于群体性事件及其舆情治理研究的基础上,突破目前我 国群体性事件舆情“政府包办”的治理模式,从多元主体角度探索群体性事件舆 情的协同治理。首先,文章基于协同论、治理理论,分析了协同治理的理论内涵, 并对其应用于群体性事件舆情治理的可行性与必要性进行探讨,为本文构建了坚 实的理论基础。其次,本文基于理论指导构建了群体性事件舆情的协同治理主体 的“静态”关系结构,其具体的内在逻辑是在群体性事件舆情治理主体角色分化 的前 下,构建其相互依赖的网络关系,促进主体之间功能和优势互补。再次, “理论联系实际”,文章通过两个实际案例的分析、比较,一方面与理论对话, 验证理论指导下协同治理主体“静态”关系的合理性,并进一步分析群体性事件 舆情治理中,舆情演变阶段性特征对于各主体功能发挥的影响,另一方面对群体 性事件舆情协同治理面临的现实困境进行探析。最后,为了促进群体性事件舆情 协同治理,文章进一步构建了群体性事件舆情协同治理的动态运行机制,并从“强 化协同共识”、“完善资源共建共享”、“促进法律与制度建设”三个方面 出 了实现策略,以期为群体性事件舆情的有效治理,为减少和缓解群体性事件冲突, 创造和谐有序的社会环境,促进社会治理现代化做出贡献。

The process of the occurrence and disposal of group events is related to the governance process of public opinion. The spread of public opinion makes ordinary events evolve into group incidents, and promotes group events to a climax. Finally, due to the effective control of public opinion, it tends to be calm. Reasonably guiding and controlling public opinion issues is the key to preventing mass incidents, properly handling group conflicts, and maintaining social stability. With the development of the Internet, the public opinion has gradually emerged many new features. The "government-led" model can no longer meet the needs of governance. This article, based on domestic and foreign researches on group incidents and its governance of public opinion, tries to change the pattern of “government-led” in the governance of group events in China, and explore the collaborative governance of public opinion in group events. First of all, based on the theory of collaborative governance, the article analyzes the theoretical connotation of collaborative governance and discusses the feasibility and necessity of applying it to the governance of public opinion in group events, and builds a theoretical foundation for this article. Secondly, based on the theory , this paper constructs an motionless explanation framework for collaborative governance of public opinion in group events. Then, the article compares and analyzes the two actual cases. On the one hand, it clarifies the key role of the Collaboration between the various entities on the governance of public opinion in group events, and further analyzes the impact of the stage characteristics of public opinion in the governance. On the other hand, This article has an analysis of the Realistic Difficulties Faced by collaborative governance of public opinion. Finally, in order to promote the coordinated management of public opinion in group events, the article try to construct a dynamic operating mechanism for collaborative management of public opinion in group events, and put forward some implementation strategies from the aspects of “strengthening collaborative consensus”, “improving the co-construction and sharing of resources”, and “promoting the construction of laws and regulations” to solve the problems of the collaborative governance of public opinion, tries to reduce and mitigate mass incidents, create a harmonious and orderly social environment, and contribute to the modernization of social governance.