本个案报告运用工作要求-资源模型来分析程序员群体独特的工作要求和工作资源，突出程序员群体不同于其他行业的工作特征，以解构个体人生故事的视角去分析程序员群体在职场的权力环境下的工作经历，并试图运用叙事疗法干预程序员的职业倦怠问题，改善个体耗竭，非人性化和低成就感的状况，赋能来访的同时帮助来访重新书写未来的人生故事。

咨询师和来访总共进行了8次咨询，在1-3次咨询的初始阶段主要运用外化的技术，将来访独特的“不被认可”的问题外化。在4-6次咨询的中间阶段咨询师主要运用凸显特殊意义事件和重写对话的技术，并且依据行动蓝图和自我认同蓝图重新书写来访的工作经历和人生经历。在7-8次咨询中咨询师主要运用了定义式仪式加强咨询效果，促进咨询结束后新故事的继续产生。

咨询使用职业倦怠量表通用版，抑郁-焦虑-压力量表和心理咨询效果评估量表作为咨询效果的评估工具。量表结果显示：（1）来访职业倦怠量表中的耗竭维度由最初的4.8分降低到了1.33分，非人性化维度由4.75分降低到了1.25分，低成就感维度由3分降低到了0.83分，三个维度均降低至正常范围；（2）抑郁-焦虑-压力量表的结果显示来访的抑郁焦虑压力水平在咨询过程中呈现大幅度下降的趋势；（3）来访心理咨询效果评估量表的得分从初期的66分降低至最终的24分，来访报复性熬夜和心悸等应激症状的频率下降，工作中的人际处理方式更加灵活，并且开始重新看待自己在工作中的定位和价值。从来访的反馈来看，他能重新看待在职场中不被认可的事件，反思自身能够做出的改变。不仅如此，他开始意识到事件对自身情绪的影响，察觉自身焦虑情绪的来源，了解情绪的价值，并尝试接纳自己焦虑烦躁不甘心等负面情绪。

本个案报告的结果表明叙事疗法的干预方案取得了良好的效果。本研究聚焦于程序员群体，证明了叙事疗法对职业倦怠问题的适用性，详细记录了叙事疗法每个技术的应用过程，为后续叙事疗法的研究和运用提供了更多实证研究的证据。

This case report adopts the Job Demands-Resources （JD-R） model to analyze Information technology（IT） workers’ unique work environment and highlights their work experience from the perspective of understanding power in the workplace as well as reconstructing life stories. The purpose of this case report is to adopt narrative therapy to intervene the job burnout of an IT worker and rewriting his new empowering story.

Eight counseling sessions were conducted. In the initial stage of session 1-3, externalization was mainly used to identify the problem of unrecognized competence. In the middle stage of session 4-6, unique outcomes technique was conducted to re-authoring the client’s life experience with the help of the landscapes of action and consciousness. In session 7-8 the counselor mainly used definitional ceremony to enhance the positive effects of counseling and encourage new stories.

The Maslach Burnout Inventory （MBI）, Depression Anxiety and Stress Scale 21 （DASS-21） and Outcome Questionnaire （OQ45.2） were selected as the evaluation of the effect of counseling. As the results show, the three dimensions of job burnout, exhaustion, cynicism and reduced personal accomplishment, were obviously improved and scores of other two scales fell within the normal range. According to the client’s feedback, the client was able to review the events from a new perspective and focus on what he could do. Aside from that, the client began to be aware of the importance of emotion, build better relationships with his negative emotions like depression and anxiety and more importantly, tried to accept and embrace all his feelings.

This case report proves the applicability of narrative therapy to job burnout, records the application process of each technique in detail and provides more empirical evidence of narrative therapy.