改革开放以来，大量农村人口涌向城市用自己的艰辛奋斗为推动城市的发展 建设做出了突出贡献，成为推动我国新型城镇化建设的重要力量。随着群体内部 的代际交替，新生代农民工如今已逐渐取代老一代农民工成为城市建设的主力军。 近些年来随着我国城镇化水平的不断提高，产业结构也随之得到了调整和升级， 服务业得到了快速发展，吸纳了大量新生代农民工投身于其中。因此本文将从事 服务业的新生代农民工作为研究对象，探究他们在城市工作生活中面临的困境及 现有社会支持情况，从中寻找社会工作者介入的空间与路径，用专业的力量以一 种非制度性的途径为新生代农民工在城市中构建完善的社会支持网。 与以往只针对新生代农民工社会支持网进行分析的研究不同，本文在马斯洛 需求层次理论与社会支持理论的基础上将新生代农民工面临的困境与其社会支 持网进行了匹配分析。研究以北京市为调研地点，采用质性研究的方法对 10 名 服务业新生代农民工在北京的工作和生活情况进行了分析，了解到他们在不同的 需求层次面临着多重困境。通过将其现有社会支持网与困境进行对比分析，发现 新生代农民工现有社会支持网虽不完善但能够满足其基本的生理与安全需求，然 而对其他三个层面的需求难以做出有效回应，导致其基本停留在马斯洛的第三层。 新生代农民工虽然实现了从农村到城市的流动，但并未完成社会支持网的重建。 现有社会支持网仍以地缘等初级社会关系为主导，强关系仍是其社会支持网的核 心且正式支持力度不足，自身人力资本的不足、城乡二元结构的障碍和频繁的地 域流动是导致他们社会支持网存在漏洞的主要原因。 因此在需求导向的原则下，社会工作者可借助马斯洛需求的第三层情感和归 属需求为切入点，通过加强新生代农民工的情感支持，在此基础上逐渐实现其尊 重需求的满足和对自身发展的追求，进一步满足其生理与安全需求。在政府的引 导与社会各界的共同参与下，加强其弱关系的构建与正式支持的力度，依托社区 和互联网两个载体，通过社会工作中个案、小组、社区和社会行政的专业方法为 新生代农民工在城市中构建起完善的社会支持网。

Since the reform and opening up, a large number of rural residents have flocked to the city and made outstanding contributions to the development and construction of the city with their own hard work, they have become an important force in promoting China’s new urbanization construction. With the intergenerational alternation, the new generation of migrant workers has gradually replaced the old generation of migrant workers as the main force of urban construction. In recent years, with the continuous improvement of the level of urbanization in China, the industrial structure has also been adjusted and upgraded, and the service industry has been rapidly developed, attracting a large number of new generations of migrant workers to join in. Therefore, the article will focus on the work of the new generation of migrant workers in the service industry,explore the difficulties they face in city and the existing social support conditions, and seeks out the space and path for social workers to intervene, and builds a perfect social support network for the new generation of migrant workers in the city with professional strength and a non-institutional approach. Different from the previous studies that only analyze the social support network of the new generation of migrant workers, the paper based on the Maslow’s hierarchy of needs theory and social support theory to compare the difficulties they faced in various levels of demand and their social support network. The study took Beijing as the research site, through qualitative research took 10 new generation of migrant workers in the service industry as study case. The study found that they face diversified dilemmas at different levels of Maslow's needs. By comparing its existing social support network with the predicament, find that their existing social support networks are not perfect, but they can meet their basic physiological and security needs. However,it’s difficult to make response demands to the other three levels. Led them staying on the third level of Maslow's hierarchy of needs. On this basis, it is concluded that although the new generation of migrant workers has achieved the flow from the countryside to the cities, it has not completed the reconstruction of the social support network. Their social support network still dominates with primary social relationships such as geopolitical relationships. Strong relationships are still the core of their social support and formal support is insufficient. The inadequacy of their own human capital,obstacles in the dual urban-rural structure, and frequent geographical movements are the main reasons leading to the existence of loopholes in their social support networks. Therefore, under the principle of demand orientation, social workers can take Maslow’s third-level emotion and needs as a starting point, strengthen the emotional support of the new generation of migrant workers, and gradually realize their respect for demand, to further satisfy its physiological and safety needs. Under the guidance of the government and the participation of all sectors of society, we will strengthen the construction and formal support of its weak ties. Relying on the two carriers of the community and internet, through casework, group work, community work, and social administration to create a perfect social support network for the new generation of migrant workers.